Warranty & Policies
PosterGarden’s goal is to provide you with the best portable display products and customer service possible. Should any issues arise, please consult the following warranty policy or contact your project manager.
Hot Swap vs. Standard Returns – If you are returning or exchanging an item and need a replacement right away, simply pay for a replacement in advance and we will send it to you. When we receive your return or exchange, we will credit your account according to our return policy.
Returns – Customers may return any non-graphic item up to 30 days from purchase, but all graphic and flooring sales are final. Although customers are responsible for shipping items back to us, we may waive a 20% restocking fee by using it as a credit toward new items purchased within 30 days of the return.
Exchanges – Customers may exchange any non-graphic item up to 30 days from purchase, though all graphic and flooring sales are final. There is no restocking fee for exchanged items, though customers are responsible for shipping items to and from PosterGarden. Please ensure that your returns and exchanges are in new, re-saleable condition to avoid further charges.
Defects – PosterGarden hardware sold under the "Varia" or "Pelican" brands have a lifetime warranty against defects. Via/Raza have a 90 day warranty. All other hardware and graphics are guaranteed against defects for one year unless otherwise noted on the product page or catalog. If you experience defects, please return the product to us. Though you will have to cover initial return shipping costs, we will cover UPS Ground shipping to return a repaired or replaced item to you.
Color & Graphics – PosterGarden does everything to provide the best graphics in the industry. You, however, are responsible for approving all proofs, including spelling, punctuation, graphic placement, and design work. We can only guarantee that your graphics will match the color proof provided in our Color Assurance Program. We will replace graphics affected by our mistakes, but we are not responsible for errors in files you approve.
Shipping Damage – UPS guarantees against damage if items are shipped on PosterGarden’s account. If you believe you have received a shipping-damaged package or product, please photograph any damage to exterior packaging and products and hold all damaged material for inspection. We will gladly replace items once UPS has approved your claim.
Always obtain a Return Authorization – All returned products must be accompanied with a Return Authorization. Please contact your project manager to have a return authorization initiated. Always include a copy of the RA when you send the product back to us for appropriate credit.
Hardware Modification & Graphic Installation – Displays that have had their hardware modified outside of normal usage parameters by the customer or have had graphics incorrectly installed by the customer will render our warranty null and void.